Monitor, manage, maintain

Skilled professionals who know and understand your total IT environment are essential to keeping it operating dependably. Our Active Support plans combine savvy CIO/CTO management with continuous monitoring and proactive systems maintenance… and deliver outstanding value.

Avoid failures, don't fix them

• Larger enterprises understand the dangers and consequences of Information Technology failures. They employ dedicated professionals who plan for and prevent them.
• Smaller organizations typically underestimate the risks. They often look for IT support only when faced with a computer breakdown.
• Critical equipment failures, unplanned service disruptions, data losses and security breaches can be expensive to fix… but the collateral and opportunity costs associated with them are often much greater.
• We are proponents of Active Support. We focus on preventing serious IT failures… not recovering from them. Consequently, we avoid traditional “break-fix” support engagements.

Planning is everything

An effective program of IT systems management requires…

• A sound technology foundation
• Specific knowledge of the customer's business
• Careful organization
• Accessible, up-to-date documentation
• Continuous planning
• Dedicated resources

For serious-minded organizations that recognize the value of Smart Business Computing, our Active Support plans take a comprehensive approach to managing your total IT environment.

Best practices, strategic value

Active Support gives your organization a full-time “virtual” IT department… at a cost that's comfortably affordable. Employing a best-practices model for professional systems management, each Active Support program is driven by…

• Defined service activities and responsibilities
• Specific performance objectives
• A controlled computing environment
• Proactive monitoring and maintenance
• Remote live help and support
• Budgeted spending with regular reports
• Strategic technology services: consulting, planning, procurement, project management
• Continuous customer feedback

What is Active Support?

We monitor, manage, maintain, advise, document and report on…

• DNS, email, database, other critical services
• Network-attached devices: routers, servers, switches, PCs, printers, terminals, etc.
• Internet and WAN/LAN/WLAN connectivity
• Computer security, network access, threat detection
• Data backup, archiving, recovery
• User authentication, accounts, activity
• Application status and performance
• System administration, change management
• Repair, replacement, upgrade requirements
• IS/IT procedures, processes, infrastructure
• and much more…

Fixed rate, no surprises

Because we offer Active Support plans only in conjunction with Smart Business Computing environments… and with our Hosted Solutions… we can provide our services on a flat rate subscription basis. Your regular monthly payment ensures dependable corporate computing… on budget… with no expensive surprises.

Let's get started…

If you're a forward-looking organization with more than 10 computer users… contact us today. We can develop a customized plan combining Active Support with Smart Business Computing to deliver a highly-reliable business computing environment… and help you maximize the strategic value of your Information Technology investment.