Skilled professionals who know and understand your total computing environment are essential to keeping it operating dependably. For smaller organizations without an IT department, our Active Support plans combine savvy CIO/CTO management with continuous monitoring and proactive systems administration to deliver “zero downtime” computing and unbeatable business value.
Active Support ensures that your organization's key IT resources are reliable, available, maintained and secure… freeing you to focus on what you do best: managing and growing your business.
Larger enterprises understand the dangers and consequences of information technology failures. They employ dedicated professionals who plan for and prevent them.
Smaller organizations typically underestimate the risks. They often look for IT support only when faced with a computer breakdown.
Equipment failures, service disruptions, data losses and security breaches can be expensive to fix… but the collateral damage, opportunity costs and liability exposure they cause can be many times greater.
We are proponents of Active Support… ensuring anywhere, anytime access to essential business computing resources with “zero downtime”. That means preventing IT failures… not scrambling to recover from them. Consequently, we avoid engagements for traditional “break/fix” computer support.
An effective program of IT systems management requires…
A sound technology foundation
Specific knowledge of the business environment
Careful organization
Accessible, up-to-date documentation
Continuous planning
Dedicated resources
For serious-minded organizations that recognize the value of Smart Business Computing, our Active Support plans take a comprehensive approach to managing your IT investment.
Active Support gives your organization the benefits of a full-time “virtual” IT department… at a cost that's comfortably affordable. Based on internationally recognized ITIL® best practices, each Active Support engagement is driven by…
Defined service activities and responsibilities
Specific performance objectives
A controlled, fully-documented computing environment
Proactive monitoring and system administration
Live interactive help and support
Budgeted spending with regular reports
Technology advice and consulting: strategy, plans, projects, procurement
Because we offer Active Support plans only in conjunction with Smart Business Computing environments… and with the WorldWideWorkplace… we can provide our services on a flat rate subscription basis. Your regular monthly payment ensures “zero downtime” corporate computing… on budget… with no expensive surprises.
If you're a forward-looking organization with more than 10 computer users… contact us today. We can develop a customized plan combining Active Support with Smart Business Computing to deliver anywhere, anytime computer access with “zero downtime” performance… and help you maximize the strategic value of your information technology investment.
![[image] Essential, dependable, proactive](images/support0-180x170.png "Essential, dependable, proactive")
![[Click to show]](images/show-20x24.png "Click to show")
Don't struggle with computer problems… avoid them![[image] Avoid failure](images/support2-120x200.png "Avoid failure")
![[Click to hide]](images/hide-20x24.png "Click to hide")
Don't struggle with computer problems… avoid them![[image] Plan for reliability](images/support0-130x190.png "Plan for reliability")
![[image] Your dedicated IT department](images/support3-210x140.png "Your dedicated IT department")
![[image] Understand the IT environment](images/support1B-190x140.png "Understand the IT environment")
![[image] Let's get started](images/support6-120x220.png "Let's get started")
![[image] Flat rate, on budget](images/support4-190x155.png "Flat rate, on budget")